Common Questions

Have a question about your order?
Look here first to find answers to the most commonly asked questions!

Can't find it?
Send us your question to and we'll get back to you promptly. Thank you!

Printing tickets

How do I print my tickets?
An email will be sent to you within 5 minutes of your purchase. The email includes a link that reads "Click Here to Print Your Tickets". Click on the link to download your ticket and "Print" as you would for any other document (black and white is fine as well).

Do I need any special hardware or software to print tickets?
No, we made it simple. Any ink-jet or laser printer with 300 dpi will do. Use 8½ x 11 paper for best results. Use Adobe Acrobat Reader 4.0 or higher. If you don't have it, download it now - it's free!

Can I bring my ticket on my smartphone?
Yes, but please have it ready at entry.

Will this ticket be acceptable at the event?
Yes, this is a legitimate ticket. However, is protected by special security functions and cannot be duplicated.

Can I print more than one copy of my ticket?
Only one scan of the barcoded ticket will allow entry into the venue. If more than one copy of the ticket is created, the barcode scanner will alert the attendant the ticket has already been scanned. It is important you keep your ticket in a safe place.

Do I need Identification?
Photo ID is typically not required for entry, unless stipulated by the event owner.

Ticket costs

What's the face value of the ticket?
The face value of the ticket is the ticket price paid to the Event Producer.

What about taxes?
Taxes are typically applied to the cost of all ticket(s) sold via the Internet.

Are there service fees?
Service Fees, Processing Fees and/or Delivery Fees are referred to as Service Fees. These fees cover the cost to fulfill your ticket when purchased through the internet. This fee includes things like taking and processing your order via the internet and customer service.

Ticket availability

May I exchange/cancel/refund my tickets?
No. With all ticket sales there are no refunds, exchanges or cancellations. This is outlined in our "Terms and Conditions."

Why is there a time limit when purchasing tickets?
When you are shopping online for tickets, you are holding real inventory. No one else can purchase those tickets unless you release them. Due to the high demand, we have implemented a time limit during the purchase process. Each event is assigned a different time limit, dependent upon the type of information we require from you. If you exceed the time limit, the tickets you are holding are released for others to purchase. This allows others the chance to order tickets. You can begin the process of shopping for tickets online again if your session ends.


What if I do not receive my tickets via email?
Contact us via email and explain what happened. We will be more than happy to assist you.

What if I can't print my tickets?
• Check and make sure you have Adobe Acrobat Reader 4.0 or higher
• Make sure your printer is turned on and the cables are connected to your computer
• Make sure your printer has enough memory available

Still can't print your tickets?
Contact us via email or call 416-960-TIXX (8499), we will help you to the best of our abilities.

What if the background for my ticket prints but not the ticket information?
• Open the PDF in the Adobe Reader
• Select file and print from the top menu
• In the window check that the box states "print as image"
• Click OK

What if I get disconnected or experience other problems?
If you have already clicked on SUBMIT, and you do not receive a CONFIRMATION PAGE after 10 minutes, contact us via email.

What if I think my order did not go through?
Please DO NOT place another order. When you click the "Place Your Order" button, your credit card information is sent to the payment processor. Even if your browser displays some sort of error message, it's possible your transaction was still successful. Below are some simple things you can do to determine whether or not your order was successful.
Also, if you are having trouble processing the order, please make sure the mailing address you entered match exactly the address that your statement comes to.

1. Check your email. Our confirmation emails typically reach your inbox in a matter of minutes. If you don't see one right away, wait 15 minutes or so. It may take your ISP some time to deliver to your inbox. Don't forget to check your spam or junk folders.

2. Check with your bank. Your card will be charged in real time, and your online statement will tell you whether or not your financial institution was contacted for the payment request. If you can't check online, call the 800 number on the back of your card.

If you still have questions or concerns, please contact us via email and we'll be happy to assist you.

Privacy & security

What do you do with my personal information you collect?
We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We respect and protect your personal information and NEVER sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you about other events they host. However, your payment information is never provided to the promoter.

Is it safe to store my credit card information at this site?
Yes, we promise your information is protected. Our site is secure and the data is stored securely. ONLY the last 4 digits of your credit card are stored with us and is what appears to our Call Centre Representatives, if you have elected to keep your credit card information.

How do I login if I forget my password?
First, select the option to have your password hint sent to your email address. If you still can't remember, contact admin, and we will reset your password and send it to you.

Service fees

What are the Service Fees?
The base price of your ticket covers only the cost of admittance to the event. It does not include:
• Printing of tickets
• Ticket distribution
• Processing your ticket order
• Tracking and inventory control, assuring your ticket will be valid and not oversold
• Any Box Office/Will Call services
• Will Call delivery
• A secure website, credit card processing, merchant fees
These costs, as well as overhead, make up the cost of the service fee.

How much is the service fee?
The service fee will vary depending on the event, the face value of the ticket and the delivery method chosen. We pride ourselves on providing the most cost-effective method to sell tickets. Our service fees are designed to directly reflect the cost of doing business.

How is it set?
A Convenience Fee is normally added to any ticket not purchased at the Box Office or venue. It is considered a Convenience Fee because it allows you to purchase a ticket without driving; waiting in line, and in many cases, your tickets are delivered to your home.
Convenience Fees are most often set by the ticketing agency and the promoter or venue.

Event-specific information

How do I find out more information on a specific event?
If you have specific questions about an event: eg Show Times, Location/Directions etc. please do not contact us. All event info including the Event Holder’s contact information should be on the ticket and/or purchase page.